Window Fashions of Texas and O’Hair Shutters and Millwork are partners in providing you with beautiful and reliable custom window fashions. Our trusted warranties give you peace of mind, and our long-standing reputations and customer service assure you will be glad you bought from us. If you ever have a problem with your shutters, give us a call and we will see how we can help.
Lifetime Guarantee
Once registered, your shutters are covered for the life of the home or the life of O’Hair Shutters, Ltd.
No Cost Repair or Replacement
Accidents happen. When minor damage from pets, children, and household activity occurs, O’Hair Shutters will provide Window Fashions of Texas with the components needed for repairs at no charge. In the unlikely event of any factory defect, your shutters will be repaired or replaced.*
Transferable
O’Hair Shutters are an investment in your home, made to last for generations. The warranty transfers with home ownership so that the next family to enjoy them can have the same peace of mind as you do.*
*See full warranty for details.
Original Purchaser Guidelines:
Transferability of Warranty:
Assuming proper warranty transfer procedures have been followed, the lifetime warranty against defect in wood materials continues for the life of the home; however, this transferred warranty only covers the cost of replacement materials, and does not cover travel to and from the home, de-installation and re-installation, and required shop-labor.
Paint and Stain Finish Warranty:
Painted finishes: 8 Years*
Stained Finishes: 4 Years*
*Dark tinted painted or stained colors are not warrantied against fading.
Care and Maintenance:
Your custom shutters must be maintained as outlined below to ensure a long-life.
Original Purchaser Guidelines:
Care and Maintenance:
Your custom shutters must be maintained as outline blow to ensure a long life.
Guidelines:
Care and Maintenance:
See individual product instructions on care, cleaning and maintenance.
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or contact us by email. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
Covered by a Lifetime Limited Warranty
Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
All internal mechanisms. Components and brackets. Fabric delamination. Operational cords for a full 7 years from the date of purchase. Repairs and/or replacements will be made with like or similar parts or products. Hunter Douglas motorization components are covered for 5 years from the date of purchase.
Not Covered by a Lifetime Limited Warranty
Any conditions caused by normal wear and tear.
Abuse, accidents, misuse or alterations to the product.
Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
Shipping charges, cost of removal and reinstallation.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective.
To Obtain Warranty Service
Contact your original dealer (place of purchase) for warranty assistance.
Visit our Warranty-related Frequently Asked Questions for additional warranty information, frequently asked questions and access to service locations.
Contact Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM – 8:00 PM EST) for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.
NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
© 2014 Hunter Douglas Inc. ® Registered trademark of Hunter Douglas Inc. ™ Trademark of Hunter Douglas Inc.