FAQ: The Most Common Window Treatment Questions

Have questions? We have answers!


How long have you been in business?

Since 2002, we have been serving the San Antonio & South Texas areas with wood shutters, shades & blinds.

How do your prices compare with Home Depot?

We often hear how surprised clients are to find out our prices are at–or below–the big box stores, like Home Depot. When it comes to items they buy in bulk, of course they can sell at a lower cost. However, our comparable window treatments are custom.

As one of the largest distributor of Hunter Douglas in the state of Texas, we are able to offer competitive pricing and incentives.

When it comes to interior shutters, we offer factory-direct shutters. Because of the volume and in-house manufacturing of our real wood shutters, we are able to offer the best prices and fast delivery.

As a specialized window covering company, our staff is expertly trained to provide high quality customer service, saving you time and money.

What does the process of buying window coverings look like?

We always recommend a visit to the showroom first, or early on. The average homeowner purchases window coverings every seven years. That means there is a whole world of innovations and features that could be new to you! New products, systems and fabrics are on display, with friendly staff to answer your questions.

In addition to getting to know what is available by visiting the showroom, you’ll also get a feel for the type of company you are doing business with. You should feel comfortable with investing in the business you choose. We want you to be excited and confident in your purchase.

The next step is to schedule a FREE in-home consultation. You will meet one-on-one with a window covering specialist. We bring everything necessary so you can choose products and fabrics right in your own home. We take measurements so we can provide you with accurate information and pricing as soon as possible.

*If you feel comfortable to bring your own measurements with you to the showroom, one of our specialists will put together pricing for you right away. (We will do a final measure in your home.)

When we place your final order, we take a deposit at the time of order. As soon as we have shipment information, we can schedule the installation.

One of our professional installation technicians will to your home to install your new window coverings. We try make the process easy so you can just sit back and enjoy!

What is the timeline to get blinds and shades?

We often receive blinds and shade from Hunter Douglas within a week. Highly specialized products can take two to three weeks. Once your order is received, our administrative staff will get in touch with you to schedule the installation. We try to schedule the installation within three to five working days, based on your schedule.

How long does it take to get plantation shutters?

Other companies will often quote delivery of shutters in 10 to 12 weeks. But, with our shutters, we manufacture them here, making us much faster than our competitors. Almost every shutter order we make is installed within four weeks of the receipt of the order.

What are the details of the warranty?

Our products are covered by a limited lifetime warranty. Please visit our warranty page for details of Hunter Douglas and O’Hair Shutters warranties.

Do you provide professional installation? Who does the work?

Yes. We provide installation. Our installation team is highly trained–not contracted out. Our professional installers drive company-owned vehicles. They are fully insured, ensuring that you have the best service and experience.

Can we do a combination of shutters and blinds?

Many companies offer a variety of window coverings. However, if they offer one type of product, they may only offer the other as a convenience, not with expertise. Our company is different. We stay competitive in custom shutters because they are made right here, factory-direct. And, we use Hunter Douglas blinds and shades because they are the best in the business. This combination of product offerings makes our company unique, providing you with an incredible chance to get exactly the window treatments you want in your home.

Which payment options do you offer?

We require a 50% deposit to begin the order process. For payments, we accept cash & check, Visa, Mastercard, Discover & American Express.

Special financing is available to qualified buyers with approved credit. We do offer a reduced deposit on financed orders.